Ofertas de empleo de ant facilities

• Do you have +2years experience as a Customer Service?|Do you have experience with SAP?

Multinational FMCG based in Penedés

• Introduce orders in SAP and follow upo over the whole order life cycle and generate all necessary documentation. Monitor order patterns, anticiping demand and pro-actively inform customers about contract balances and related information if applies.
• Understanding of customers requirements & consequences of deviating from customer requests.
• Work with customers & logistics to ensure the customer's delkivery requirements can be balances and related information if applies.
• Understanding of customer requirements & consequences of deviating from customer requests.
• Work with customers & logistics to ensure the customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain.
• Provide timely answers to customer (and sales department if requested) about orders, deliveries, down time of our facilities, delays, and other relevant information.
• Be the key point of contact for customers complaints. Ensure resolution towards the customer within the given tools.
• Understand the customer requirements, needs and expectations and relay newly obtained information back to the internal organization as appropriate.
• Actively organizing customer visits.
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  Build up customer specialized knowledge in order to signal to the internal organization any changes in order pattern and to inform relevant parties of expected customer requirements.
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  Build and maintain good relationships within Supply Chain, account teams and with customers with the aim of increasing customer satisfaction and value internally and for the customer.
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  Interaction with planning is essential - monitoring stock levels and production dates to control customer orders.

Direct employment contract with the company.

Flexible arrival: 7-10h.