Anunciado 10 de diciembre 
 (Publicada de nuevo)
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Tipo de jornada
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Tipo de contrato
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Salario
Salario sin especificar
Estudios mínimos
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Nivel
Sin determinar
Número de vacantes
1
Número de inscritos
1
Descripción del empleo
Job description
We’re looking for smart & dynamic financial services professionals to join an international team in the world’s most successful BPO organisation. In this role, You will interact with high end customers of one of Europe’s leading digital banks, facilitating savings advice and introducing innovative banking products with high returns.

Responsibilities:

Attend banking customers throughout calls, emails, whatsApp & chat channels, providing high end customer service and cross-selling innovative digital banking products in the Portuguese market.
Inform and upsell saving and investment products such as securities and derivatives, investment funds, pension plans, saving insurance, discretionary or objective management.
Inform customers about the main variables and situation of the national and international financial markets and the impacts of digital banking products and services within our partners portfolio.
Carry out the operation, commercialization and incident’s management of the products and services described above.
Capitalise upselling & cross selling opportunities where applicable.


Skills
High customer orientation, empathy and active listening.
Excellent communication capacity oral and written.
Analytical ability and ease to acquire new complex knowledge autonomously.
Demonstrated commercial capacity, relationship and dialogue skills with customers,businesses or groups.
Problem solving skills.
High teamwork capacity.
Self-demanding character.
Results orientated & self-motivation ability.
Ability to plan, organize and work under pressure.
Initiative, autonomy and Can do attitude.
Flexibility and adaptability to changing environments and new technologies.

Requisitos mínimos
Requirements
Degree in business administration, economics, mathematics, law or experience in the banking industry
High level of English (C1) and MS Office (Excel, Word, PowerPoint, Access).
Native level of German
Proven commercial experience of minimum 1 year in brokerage or investment service or selling Investment products.
Experience in banking & financial services
Experience in customer interactions to inform & sale investment products (Funds, plans,etc.)
Experience in departments of financial analysis or market analysis.
Knowledge of the German financial services markets
One of the following MiFID II - Certifications CIF, CAF, EFPA, EFA, etc.

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