Tipo de contrato
Otros contratos
Salario
Salario sin especificar
Descripción del empleo
Datacenter (Customer Operations) Technician. Responsabilites:
Conducts circuit maintenance, installations, and advanced testing.
What you’ll be doing:
? Installations
? Racks and stacks customer equipment
? Installs intra-cage fibre tray, ladder rack, customer equipment and cabinets
? Infrastructure installs to include the following: whalebone cable management, public fiber
tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh
? Queue Management
? Determines work priorities from the Oracle queue and ensures adherence to all commit times
? Testing/Troubleshooting
? Conducts carrier circuit testing
? Cross Connects
? Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fibre, twisted pair copper, and intra-building cross connects
? Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
? Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)
? Documentation/Reporting
? Maintains detailed written records of all work activity
? Projects
? Supports fulfilment of projects with direction from senior staff
? Training
? Completes all assigned training in a timely manner
? Customer Management
? Supports customer satisfaction through timely and precise order execution
Requisitos mínimos
* High school diploma preferably in Electrical/electronics
* Willingness to work shifts under a rotation schedule that includes overnight shifts and bank holidays
* Disability certificate equal to or greater than 33%
* Ability to interact with customers in English and Spanish, both written and spoken
* Customer/service spirit, attention to detail,
* Preferable requirements
* Knowledge of the Datacenter environment (beyond clean rooms)
* 3 years’ experience in a similar role, ideally within the following environment (Datacenter, computer rooms, clean rooms, Telco operators, etc.)
* Knowledge of data protocols, wiring technologies, current telecom/IT equipment
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